Complaint policy
How to raise a concern about a digital creative project or physical commission with Artbyte LLC.
How to raise a concern
Send an email to [email protected] explaining your concern. Include your name, project or order identifier, relevant correspondence or images and the resolution you are seeking.
How concerns are reviewed
We review the relevant written agreement, agreed scope, project communications, approvals, completed work and any supporting materials. We may ask you for additional information and will communicate a proposed next step or resolution.
For physical commissions
Relevant information can include approved references, measurements, milestone reviews, photographs, packing and tracked-shipping records, where applicable.
Other rights and channels
If a concern remains unresolved, you may ask for another review or use rights available under applicable law. This process does not prevent you from contacting your payment provider, card issuer or a relevant consumer protection authority.
Questions about these policies? Contact Artbyte LLC.